Privacy Policy

This Privacy Policy outlines how (referred to as the “Site” or “we”) collects, utilizes, and shares your Personal Information when you visit or make a purchase from the Site.
Collection of Personal Information
Upon your visit to the Site, we gather specific information about your device, your interactions with the Site, and the necessary details to process your purchases. Additionally, we may obtain further information if you reach out for customer support. In this Privacy Policy, any information that uniquely identifies an individual (including the details listed below) is referred to as “Personal Information”. Refer to the list below for more insight into the Personal Information we collect and the reasons behind it.
1. Device information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the Site.
Purpose of collection: to ensure proper loading of the Site and perform analytics on Site usage to enhance its performance.
Source of collection: Automatically gathered when accessing our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our processor Shopify.
2. Order information
Examples of Personal Information collected: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
Purpose of collection: to deliver products or services as per our contract, process payment information, manage shipping, provide invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and, if aligned with your preferences, furnish you with information or advertisements regarding our products or services.
Source of collection: obtained directly from you.
Disclosure for business purposes: shared with our processor Shopify.
3. Customer support information
Examples of Personal Information collected:
Purpose of collection: to offer customer support.
Source of collection: collected directly from you.
The Site is not designed for individuals under the age of 16. We do not purposefully collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please get in touch with us at the address provided to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to aid in offering our services and fulfilling our contracts with you, as explained earlier. For example:
We utilize Shopify to operate our online store. More details about how Shopify uses your Personal Information can be found at the following link: [link to Shopify’s privacy policy].
We may disclose your Personal Information to adhere to applicable laws and regulations, respond to legal requests for information, or protect our rights.
Behavioral Advertising
As described previously, we utilize your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you. For instance:
We employ Google Analytics to comprehend how customers use the Site. Additional information about how Google uses your Personal Information can be found at the following link: [link to Google’s privacy policy]. You can also opt out of Google Analytics at this link: [link to opt-out page].
We share information about your Site usage, purchases, and interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or similar technologies (based on your location and consent).
For further information on how targeted advertising functions, visit the educational page of the Network Advertising Initiative (“NAI”) at the following link: [link to NAI’s page on online advertising].
You can opt out of targeted advertising as follows:
FACEBOOK – [link to Facebook’s ad settings]
GOOGLE – [link to Google’s ad settings for anonymous ads]
BING – [link to Bing’s personalized ads policy]
You can also opt out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at the following link: [link to the opt-out portal].
Utilization of Personal Information
We utilize your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.
Lawful Basis
Per the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, provided they do not override your fundamental rights and freedoms.
Upon placing an order via the Site, we will retain your Personal Information for our records unless and until you request its deletion. For more details about your right to erasure, refer to the ‘Your rights’ section below.
Mobile Terms of Service
The Londonretouch mobile message service (the “Service”) is managed by Londonretouch. Your usage of the Service signifies your acceptance of these terms and conditions (“Mobile Terms”). We may alter or terminate the Service or any of its features without prior notice. As permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes constitutes your acceptance of them.
By consenting to Londonretouch SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Londonretouch through your wireless provider using the mobile number you provided, even if your number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may encompass updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
Participation in this program is voluntary and not a condition for making any purchases from Londonretouch. There is no charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency may vary, and message and data rates may apply. Review your mobile plan or contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider.
You can opt out of the Service at any time by texting the single keyword command STOP to +18……………. or clicking the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. In the event you subscribed to other Londonretouch mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For assistance with the Service, text HELP to +184………… or email
We may change any short code or telephone number used for operating the Service at any time and will notify you of these changes. You acknowledge that messages, including any STOP or HELP requests, sent to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. For information on our collection and use of your Personal Information, refer to our Privacy Notice.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) if that decision-making has a legal effect on you or significantly affects you.
We do not engage in fully automated decision-making utilizing customer data that has a legal or otherwise significant effect.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit card numbers associated with denylisted IP addresses. This denylist persists for a small number of days.
Your Rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the provided information below.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, refer to Shopify’s GDPR Whitepaper: [link to Shopify’s GDPR Whitepaper].
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the provided information below.
If you want to designate an authorized agent to submit these requests on your behalf, please get in touch with us at the address below.
A cookie is a small piece of information that’s downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), thus eliminating the need to re-enter this information upon returning to the site or browsing between pages. Additionally, cookies provide details on how individuals use the website, for example, whether it’s their first visit or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and provide our services.
Cookies Necessary for the Functioning of the Store
Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and Analytics
Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.
The duration for which a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can handle and manage cookies in various ways. However, removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you have the option to accept or reject cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Additional information on how to modify your browser settings or block, manage, or filter cookies can be found in your browser’s help file or on sites such as
Furthermore, note that blocking cookies may not entirely prevent the sharing of information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the “Behavioral Advertising” section above.
Do Not Track
Please note that as there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection and usage practices upon detection of such a signal from your browser.
We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.
For additional information about our privacy practices, questions, or to file a complaint, please contact us at the following details:
Last updated: March, 2024